This would be an example where a stock item was ordered, the customer changed their mind, and returned the item.

Original Transaction:

Product : Description : Quantity : Price
PPBNC8 - 8 Port BNC Patch Panel : 1 : 44.99

Subtotal : 44.99
Shipping : 7.50
TOTAL : 52.49

Refund Transaction:

Original Subtotal ($44.99) minus 15%  : 38.24

TOTAL REFUND : 38.24


This is an example of a return/refund with a item that received a quantity discount.

Original Item - Qty. 100 Purchased - Qty. 10 being Returned

PPD16-BNCB75IS 1RU 16 Port BNC Patch Panel - 75 Ohm Isolated $98.83 10+ $93.89 ea.
25+ $91.42 ea.
50+ $88.95 ea.
100+ $86.48 ea.

Original Transaction:

Product : Description : Quantity : Price
PPD16-BNCB75IS - 1RU 16 Port BNC Patch Panel : 100 : 86.48

Subtotal : 8648.00
Shipping : 141.46
TOTAL : 8789.46

The Qty. 10 panels being returned were purchased at $86.48 each and are subject to the 15% restock fee
- total credit for the 10 panels returned is $735.80 ($864.80 - 15%).

But this also means that the 90 panels being kept should have been $88.95 each (not the 100 rate of $86.48)
- the difference is $2.47 per panel - at 90 panels that total is $222.30 (90 times $2.47).

Refund Transaction:

10 Panels returned at $86.48 each minus 15% :  -735.80
90 Panels kept at proper price increase of $2.47 per panel :  +222.30

TOTAL REFUND : 512.78

The obvious reason for this policy is to prevent those who order a larger amount of an
item in order to receive the lower quantity pricing and then returning the unneeded items.

Please allow ample time for processing your refund (typically your next credit card statement).